Legal
Terms & conditions
The basis on which repair, servicing and maintenance work is arranged.
Scope of work
Work is carried out as described in the quote you approve. Additional work found during inspection or repair is only carried out once you have been told about it and have agreed.
Prices and payment
Prices are quoted in euros and are confirmed with you before work begins. Diagnostic time, parts and labour are quoted separately. Where the scope changes, the revised price is confirmed before the additional work starts.
Cancellation and changes
Where work has not yet started, a booking can be cancelled or moved without charge. Once parts have been ordered or work has begun, tell us as soon as possible and we will explain what has already been incurred.
Parts and components
We tell you what is being fitted and where it comes from before fitting. Where you ask for a particular specification or supplier, we will confirm whether it is available.
Warranty on work carried out
Warranty terms for the work and the parts supplied are confirmed with you in writing when the work is quoted. Nothing in these terms affects your statutory rights.
What is not guaranteed
Diagnosis identifies the cause of a reported fault. We cannot guarantee that a vehicle will be free of unrelated faults, or that an intermittent fault will not recur where it cannot be reproduced during testing.
Complaints
Contact us first at service@onetech-auto.org or on +44 7904 413434 with the vehicle details and the work concerned, and we will look into it.
Company
One Tech Auto Limited, Company No. 15338841, registered in the United Kingdom.